Terms of Service

Operator: Coldr LLC (“Coldr,” “we,” “us,” or “our”).
Effective date: June 3, 2026
Contact: legal@coldr.app · Coldr, Attn: Legal, Massachusetts, USA

These Terms of Service (the “Terms”) form a binding contract between you and Coldr LLC (“Coldr,” “we,” “us,” or “our”) and govern your access to and use of the Coldr mobile applications (iOS and Android), the websites at coldr.app and app.coldr.app, and all related software, content, tools, and services (collectively, the “Service”). By creating an account, clicking “I agree” (or a similar control), or otherwise accessing or using the Service, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the Refund & Billing Policy, and the Disclaimer / Assumption of Risk(together, the “Agreement”). If you do not agree, do not use the Service.

Arbitration notice. Section 16 contains a binding individual-arbitration agreement and a class-action waiver that affect your legal rights, including how disputes with Coldr are resolved. You may opt out of arbitration within 30 days as described in Section 16.7. Nothing in this Agreement waives rights that cannot be waived under Massachusetts law (Section 14).

1. Electronic agreement and consent to electronic records

1.1 Electronic acceptance.You agree that clicking “I agree,” creating an account, or using the Service constitutes your electronic signature and your intent to be bound by the Agreement. Under the federal Electronic Signatures in Global and National Commerce Act (“ESIGN Act,” 15 U.S.C. § 7001), agreements, notices, disclosures, and other records relating to the Service may not be denied legal effect, validity, or enforceability solely because they are in electronic form or because an electronic signature was used.

1.2 Consent to electronic communications.You affirmatively consent to receive from us, in electronic form, all agreements, notices, disclosures, receipts, billing and auto-renewal disclosures, and other communications that we are required by law to provide to you “in writing” (15 U.S.C. § 7001(c)). We may provide these communications by email to the address on your account, by posting them in the Service or at coldr.app, or by other reasonable electronic means.

1.3 Hardware/software requirements. To access and retain electronic records you need a device with internet access, a current web browser or the Coldr app, and a valid email account. You may print or save any record we provide.

1.4 Withdrawing consent; paper copies. You may withdraw your consent to receive electronic communications, or request a paper copy of any record, by contacting us at legal@coldr.app. Withdrawing consent may require us to suspend or terminate your account because the Service is delivered electronically. We may charge a reasonable fee for paper copies where permitted by law.

1.5 Updating your contact information. You are responsible for keeping the email address and other contact information on your account current. Notices we send to the address on file are deemed received.

2. Eligibility

2.1 Minimum age. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an account or use the Service. The Service is a professional tool intended for HVAC, refrigeration, and related trade professionals and the businesses that employ them.

2.2 No children.The Service is not directed to children. Consistent with the Children’s Online Privacy Protection Act (“COPPA,” 15 U.S.C. § 6501 et seq.), we do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have collected personal information from a child under 13, we will delete it. See the Privacy Policy.

2.3 Authority.If you use the Service on behalf of a company, shop, or other organization (an “Organization”), you represent that you are authorized to bind that Organization to the Agreement, and “you” includes that Organization. An Organization administrator may manage seats, members, billing, and access for users associated with the Organization.

3. Accounts and security

3.1 You must provide accurate, current, and complete information when creating an account and keep it updated. You may register with email, Google OAuth (Google Sign-In), or Apple Sign-In.

3.2 You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at legal@coldr.app of any unauthorized use or suspected breach.

3.3 You may not share, sell, transfer, or sublicense your account, and you may not use another person’s account without permission. Account-sharing and seat-sharing restrictions are detailed in the Acceptable Use Policy.

4. License grant; reservation of rights

4.1 License (software is licensed, not sold). Subject to your compliance with the Agreement and payment of any applicable fees, Coldr grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal professional use during your subscription or authorized free-tier period. The Service is licensed, not sold, and no title or ownership transfers to you.

4.2 Reservation.Coldr and its licensors retain all right, title, and interest in and to the Service, including all software, source and object code, user interfaces, designs, text, graphics, calculators, diagnostic logic, guides, databases, equipment and fault-code data, trademarks (including the “Coldr” name and logo), and all intellectual property therein. All rights not expressly granted are reserved.

4.3 App-store terms.If you obtain the app through the Apple App Store or Google Play, your use is also subject to the applicable store’s terms. Where required, Apple and Google are third-party beneficiaries of these Terms with the right to enforce them against you as a user of the app.

5. User content

5.1 Your content. “User Content” means data you submit to or create in the Service, including notes, job and diagnostic records, readings, photos, AI prompts, and equipment entries. You retain ownership of your User Content.

5.2 License to us. You grant Coldr a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your User Content solely to operate, maintain, secure, support, and improve the Service for you, to sync your data across your devices, and as otherwise permitted by the Privacy Policy. This license ends when you delete the User Content or close your account, except for residual backup copies kept for a limited period and de-identified or aggregated data as described in the Privacy Policy.

5.3 Your responsibilities. You represent that you have all rights necessary to submit your User Content and that it does not violate any law or third-party right. You are solely responsible for the accuracy of job data, readings, and diagnoses you record, and for backing up data you cannot afford to lose. We are not a system of record for regulatory or warranty documentation unless we expressly agree in writing.

5.4 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

6. Acceptable use

Your use of the Service is governed by the Acceptable Use Policy(the “AUP”), which is incorporated into these Terms by reference. The AUP prohibits, among other things, unlawful or abusive use, scraping, bulk or automated access, resale, reverse engineering, security circumvention, and account/seat sharing. We may throttle, suspend, or terminate access for violations as described in the AUP and Section 12.

7. AI assistant

7.1 Third-party model.The Coldr AI assistant is powered by a third-party large-language-model provider (currently Google’s Gemini API). Your prompts and certain inputs are transmitted to that provider to generate responses, as described in the Privacy Policy.

7.2 No guarantee of accuracy. AI output is generated by statistical models and may be incomplete, outdated, or wrong. AI responses, calculator results, fault-code lookups, guided-diagnostic suggestions, and live instrument readings are assistive information only and are not professional advice, a diagnosis, or a substitute for your own qualified judgment. You must independently verify all output before acting on it. See the Disclaimer / Assumption of Risk, which is incorporated by reference and which governs your safety, licensing, and code-compliance obligations.

7.3 “Unlimited (fair-use)” AI.Where a plan is marketed as offering “Unlimited” AI, “Unlimited” means unlimited subject to fair-use limits. Fair use is defined in the AUP. Coldr may apply reasonable rate limits, monthly usage pools, weekly throttles, and anomaly controls, and may slow, queue, or suspend AI access that is automated, abnormal in volume, shared across users, resold, or otherwise inconsistent with single-professional use. AI credit top-ups, where offered, are an add-on and are non-refundable and may expire as stated in Section 8 and the Refund & Billing Policy.

8. Subscriptions, billing, and auto-renewal

8.1 Plans. Coldr offers a Free tier and paid subscription plans (currently Starter, Pro, Crew, and Company), billed monthly or on another term shown at purchase. Plan features, prices, AI usage allowances, and seat counts are described at checkout and at coldr.app and may change as provided in Section 13. Multi-seat plans (Crew, Company) are billed per seat.

8.2 Authorization and informed consent. Before you are charged, we present the plan name, the price, the billing interval, the fact that the subscription automatically renews until cancelled, and how to cancel. By completing the purchase, you provide your express informed consent to these terms and authorize Coldr (or the applicable app store / payment processor) to charge your payment method on a recurring basis. These disclosures and the simple cancellation method in Section 8.5 are designed to comply with the Restore Online Shoppers’ Confidence Act (“ROSCA,” 15 U.S.C. §§ 8401–8405) and the FTC’s negative-option requirements, including clear and conspicuous disclosure of material terms before obtaining billing information, obtaining your express informed consent before charging, and providing a simple cancellation mechanism. (See also Section 8.6.)

8.3 Automatic renewal. Your subscription renews automatically at the end of each billing period at the then-current price, and your payment method is charged automatically, unless you cancel before the renewal date. Renewal terms and any price changes will be disclosed to you in advance as required by law.

8.4 Payment processing. Web subscriptions are processed by Stripe. In-app purchases on iOS and Android are processed by Apple and Google (and may be managed via RevenueCat) and are governed by the applicable store’s billing terms. We do not store your full payment card number; card data is handled by our processors.

8.5 How to cancel. You may cancel at any time, effective at the end of the current billing period:

• Web (Stripe): in your Coldr account billing settings at app.coldr.app, or by emailing support@coldr.app.
• Apple (App Store): through your Apple ID subscription settings on your device.
• Google (Play): through Google Play subscription settings on your device.

Cancellation through the same medium you used to subscribe is available and is at least as simple as the sign-up. After cancellation you keep paid access until the end of the period already paid for; we do not provide partial-period refunds except as required by law (see Refund & Billing Policy).

8.6 Free trials and introductory offers. If we offer a free trial or introductory price, the material terms (length, the price and interval that begins after the promotional period, and how to cancel before being charged) will be disclosed before you enroll. Unless you cancel before the trial ends, the subscription converts to a paid auto-renewing subscription at the disclosed price.

8.7 Credits are non-refundable and may expire. AI credit top-ups and any other prepaid credits are non-refundable, are not redeemable for cash, have no monetary value outside the Service, and may expire on the schedule disclosed at purchase. Credits are consumed under the metering and fair-use rules in Section 7 and the AUP.

8.8 Taxes. Prices exclude taxes unless stated. You are responsible for any sales, use, or similar taxes, which we may collect where required.

8.9 Failed payments. If a charge fails, we may retry, downgrade, suspend, or terminate paid access. You remain responsible for amounts owed.

9. Disclaimer of warranties

9.1 As-is.EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND.

9.2 Implied warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, COLDR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, INCLUDING ANY SUCH WARRANTIES ARISING UNDER THE MASSACHUSETTS ENACTMENT OF THE UNIFORM COMMERCIAL CODE (M.G.L. c. 106). We do not warrant that the Service will be uninterrupted, secure, or error-free, or that calculations, diagnoses, fault-code lookups, equipment data, guides, live readings, or AI output will be accurate, complete, current, or reliable.

9.3 Professional responsibility.The Service is an assistive professional tool. It does not replace a licensed or qualified technician’s independent judgment, required certifications, on-site inspection, manufacturer specifications, or applicable codes. Your responsibilities — including EPA Section 608 refrigerant-handling compliance, Massachusetts trade licensing, code compliance, and OSHA — are set out in the Disclaimer / Assumption of Risk, which controls on those subjects.

9.4 Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions above may not apply to you. Nothing in this Section limits rights that cannot be limited under Massachusetts law (Section 14).

10. Limitation of liability

10.1 Exclusion of indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, COLDR AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR PROPERTY OR EQUIPMENT DAMAGE, ARISING OUT OF OR RELATING TO THE SERVICE OR THE AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

10.2 Cap.TO THE FULLEST EXTENT PERMITTED BY LAW, COLDR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THE AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO COLDR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10.3 Carve-outs (Section 14 controls). The limitations in this Section do not apply to, and nothing in the Agreement limits or excludes, liability that cannot lawfully be limited or excluded under Massachusetts law — including (a) liability for personal injury or death caused by our negligence, (b) liability for our fraud or fraudulent misrepresentation, and (c) any non-waivable rights or remedies under the Massachusetts Consumer Protection Act, M.G.L. c. 93A. See Section 14.

10.4 Allocation of risk. You acknowledge that the prices for the Service reflect this allocation of risk and that these limitations are an essential basis of the bargain.

11. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Coldr and its owners, officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of the Agreement or the AUP; (d) your violation of any law or third-party right, including any failure to hold required licenses or certifications or to comply with EPA Section 608, applicable codes, or OSHA; or (e) any HVAC, refrigeration, electrical, gas, or other work you perform. This Section does not require you to indemnify Coldr for Coldr’s own gross negligence, willful misconduct, or for matters that cannot be indemnified under applicable law.

12. Suspension and termination

12.1 By you. You may stop using the Service and close your account at any time (Section 8.5).

12.2 By us. We may suspend or terminate your access, with or without notice, if (a) you breach the Agreement or the AUP, (b) we reasonably believe your use creates a security, legal, or safety risk, (c) you fail to pay, or (d) we discontinue the Service. Where practical and lawful, we will give notice.

12.3 Effect.On termination, your license ends and we may delete your data as described in the Privacy Policy. Sections that by their nature should survive (including 4.2, 5.2–5.4, 9, 10, 11, 14, 16, and 17) survive termination. Termination does not entitle you to a refund except as required by law or the Refund & Billing Policy.

13. Changes to the Service and to these Terms

13.1 We may modify, add, or discontinue features of the Service at any time. We may change prices and plan terms prospectively, with advance notice as required by law and effective no earlier than your next renewal.

13.2 We may update these Terms. If we make material changes, we will provide reasonable advance notice (for example, by email or in-Service notice). Changes take effect on the date stated in the notice. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel under Section 8.5.

14. Massachusetts consumer rights are not waivable

Nothing in the Agreement waives, limits, or disclaims any right or remedy that cannot be waived, limited, or disclaimed under Massachusetts law. In particular, the Massachusetts Consumer Protection Act, M.G.L. c. 93A, prohibits unfair or deceptive acts or practices, and rights under it cannot be waived by contract. If any provision of the Agreement conflicts with a non-waivable right under M.G.L. c. 93A or other applicable Massachusetts law, that provision is modified only to the extent necessary to comply, and the rest of the Agreement remains in effect.

15. Governing law and venue

The Agreement and any dispute arising out of or relating to it or the Service are governed by the laws of the Commonwealth of Massachusetts and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to the arbitration agreement in Section 16, the exclusive venue for any permitted court action is the state or federal courts located in the Commonwealth of Massachusetts, and you and Coldr consent to personal jurisdiction there.

16. Dispute resolution; binding arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT AND WAIVES CLASS ACTIONS. YOU MAY OPT OUT WITHIN 30 DAYS (SECTION 16.7).

16.1 Federal Arbitration Act. This Section is governed by the Federal Arbitration Act (“FAA,” 9 U.S.C. § 1 et seq.). You and Coldr agree that this arbitration agreement evidences a transaction involving interstate commerce and is valid, irrevocable, and enforceable under 9 U.S.C. § 2.

16.2 Informal resolution first / M.G.L. c. 93A demand. Before starting arbitration or filing any court action, the complaining party must first send a written notice of dispute and a good-faith opportunity to resolve it. If you are a consumer asserting a claim under the Massachusetts Consumer Protection Act, M.G.L. c. 93A, § 9, you must first mail or deliver to Coldr a written demand for relief that identifies you and reasonably describes the unfair or deceptive act or practice and the injury suffered, at least thirty (30) days before filing suit (see M.G.L. c. 93A, § 9). Send your 93A demand and any dispute notice by email to legal@coldr.app (Attn: Legal / 93A Demand), or by mail to Coldr, Attn: Legal / 93A Demand, Massachusetts, USA. Coldr will have 30 days to respond. This Section 16.2 does not shorten or waive any statutory notice right.

16.3 Agreement to arbitrate. Except as stated in Sections 16.5 and 16.6, you and Coldr agree that any dispute, claim, or controversy arising out of or relating to the Agreement or the Service will be resolved by final and binding individual arbitration, not in court.

16.4 Rules and procedure. The arbitration will be administered by a recognized arbitration provider under its consumer arbitration rules then in effect, as modified by this Section. The arbitration will be seated in the Commonwealth of Massachusetts (or, at your election, your home county within Massachusetts), or conducted by phone/video or on documents where the rules allow. The arbitrator may award the same individual relief a court could. Judgment on the award may be entered in any court of competent jurisdiction.

16.5 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized access or misuse of the Service. Nothing here prevents you from reporting conduct to, or seeking relief from, a government agency, including the FTC or the Massachusetts Attorney General.

16.6 Class-action and jury waiver. You and Coldr agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. You and Coldr waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section remains in effect.

16.7 30-day opt-out. You may opt out of this arbitration agreement (Sections 16.3–16.6) by sending written notice to legal@coldr.app or by mail to Coldr, Attn: Legal, Massachusetts, USA within 30 days after you first accept these Terms, stating your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of the Agreement and will not adversely affect your use of the Service.

16.8 Survival and severability. This Section survives termination. Except for the class-action waiver in Section 16.6 (which is non-severable per its own terms), if any part of this Section is unenforceable, the rest remains in effect.

17. DMCA copyright policy

17.1 Notice-and-takedown. Coldr respects intellectual property and complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content on the Service infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location, with enough detail to locate it; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act.

17.2 Designated agent. Notices must be sent to our designated DMCA agent by email to dmca@coldr.app, or by mail to Coldr, Attn: DMCA Agent / Legal, Massachusetts, USA.

17.3 Counter-notice and repeat infringers. We will respond to valid notices by removing or disabling access to the material and will process counter-notices as provided by 17 U.S.C. § 512(g). We will, in appropriate circumstances, terminate the accounts of repeat infringers.

18. General

18.1 Entire agreement.The Agreement (these Terms plus the Privacy Policy, AUP, Refund & Billing Policy, and Disclaimer / Assumption of Risk) is the entire agreement between you and Coldr regarding the Service and supersedes prior agreements on that subject.

18.2 Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the rest remains in effect (subject to Section 16.6).

18.3 No waiver. Our failure to enforce a provision is not a waiver of it.

18.4 Assignment. You may not assign the Agreement without our consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets.

18.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, outages, supplier or processor failures, labor disputes, or government action. This does not excuse payment obligations already incurred.

18.6 Relationship; no third-party beneficiaries. The parties are independent contractors. Except as stated in Section 4.3 (Apple/Google) and as to the Coldr parties indemnified in Section 11, there are no third-party beneficiaries.

18.7 Notices to Coldr. Send legal notices by email to legal@coldr.app, or by mail to Coldr, Attn: Legal, Massachusetts, USA.

18.8 Headings. Headings are for convenience only and do not affect interpretation.

© 2026 Coldr. All rights reserved.